Privacy Policy

Information We Collect

We collect only the minimal details necessary to support your experience:

• Your email address, which is used to send booking confirmations, session links, and reminders.
• Payment details, processed securely through Stripe. We do not store or see your credit card information.
• Session format selection (video, voice, or text chat) and mood preferences to help tailor the tone of your session.
• Light, non-identifying usage data to help us maintain and improve the platform.

We support fully anonymous bookings and do not store your name or physical address. Any optional notes you leave during booking are used for email alerts but are never saved in our database.

We never record sessions, save text transcripts, or store any personal conversations.

How Your Information Is Used

Your information is used solely to:

• Host and connect you to your live session format
• Deliver secure payments
• Send booking confirmations, reminders, and updates
• Maintain platform stability and basic performance

How We Protect Your Information

Your information is protected through:

• Encrypted systems (SSL/HTTPS)
• PCI-compliant payment processors (Stripe)
• Strict minimal access policies (only assigned companions have access to scheduling details)
• Commitment to never share, sell, or rent your data

Trusted Service Partners

We partner with secure, trusted providers — Stripe for payment processing, Resend for transactional email notifications, and Vercel for web hosting — who comply with global security standards. They receive only the information required to run the service.

Contact

For privacy questions: hello@serenory.co